Get the right advice for your Smart Pay As You Go meter.

Emergency credit becomes available when your balance drops below £2.00.

1. Press A repeatedly until you reach Meter Balance. You will be asked if you want to activate emergency credit.

2. Press A, the meter will then show you the emergency credit balance of £0.00 (you've not used any yet).

3. Press A, and you'll be asked to either press A to cancel or press B to activate emergency credit.

4. Press B to activate emergency credit. Emergency credit balance will change to £5.00.

You'll need to top up again before it reaches £0.00 to prevent your meter self disconnecting.

The meter has two buttons. One labelled A and the other labelled B.

1. Press Button A to move through the menu

Below are the 16 menu options:

• Total Active Import KWH - Is the total of all the readings on the meter.

• Total Active Export KWH - Is the total of all the export readings on the meter (Used for things like solar panels).

• TOU Rate 1 – Reading on rate 1.

• TOU Rate 2 – Reading on rate 2.

• TOU Rate 3 – Reading on rate 3.

• TOU Rate 4 – Reading on rate 4.

• Debt to Clear – Minimum top up amount needed to bring the supply back on.

• Accumulated Debt – This is the amount of debt to be paid at present, this is an accumulation of any emergency credit used, debt repayment amounts and energy consumed during friendly hours.

• Aggregated Debt – This is the total amount of debt on the account.

• Audible Alert setting – This is used to mute or unmute audible alerts

• Meter Balance – The amount of credit on the meter excluding emergency credit..

• Emergency Credit Balance – The amount of emergency credit you have used.

• Emergency Credit Balance available/ not available – The amount of emergency credit available to you.

• Available Credit – The amount of credit on the meter including emergency credit.

• Enter Top Up – To manually enter an UTRN.

• Last 5 Credits – A view of the last 5 top ups you’ve made.

When the meter has self-disconnected because it has run out of credit, you'll need to either top up again, or activate your emergency credit. Once your meter is back in credit, you'll need to re-activate the supply:

1. Press A repeatedly until you reach the Emergency Credit Balance. The display should read RELAY ARMED.

2. Press both A and B together to reconnect the meter.

3. You should hear a clicking sound. That means your supply has now been re-activated.

If your payment hasn’t reached your meter, you can easily top up using the 20 digit top up code (sometimes referred to as a UTRN) that we'll send to you with your payment confirmation. If you have made a payment in store, you'll find this code on your receipt.

1. Press A repeatedly until you reach Enter Top Up Code

2. Press and hold A

3. Enter your 20 Digit UTRN using the A and B buttons

   1. The A button is used to select a number between 0-9

   2. The B button moves to the next digit

   3. Repeat the steps a. & b. until you've entered the full 20 digit code

4. On the last digit, press and hold B to submit your UTRN

5. If the UTRN is accepted it will be shown on the meter and the balance will increase

If you see the message INVALID, press A and then try entering your code again, ensuring all digits are entered correctly.

1. Press A repeatedly until you reach Meter Balance is displayed.

2. If the meter is in credit, the positive balance will be shown on screen.

3. If there's debt on the meter, this'll be shown as a negative balance.

1. Press A repeatedly until you reach Debt to Clear. This is the minimum top up amount needed to bring the supply back on if you are off supply .

2. Press A again to reach Accumulated Debt. This is the amount of debt to be paid at present, this is an accumulation of any emergency credit used, debt repayment amounts and energy consumed during friendly hours .

3. Press A again to reach Aggregated Debt. This is the total amount of debt on the account.

Emergency Credit becomes available when your balance drops below £2.00.

1. The message EMGCY CREDIT, HOLD RETURN will be displayed when emergency credit becomes available.

2. Press and hold the RETURN button.

If you have used all your emergency credit, the message NO CREDIT, MINTP followed by an amount will be shown. This is the minimum top up you need to make to get your supply back on.

You'll need to top up again before it reaches £0.00 to prevent your meter self disconnecting.

The meter has two buttons. One labelled OK and the other labelled RETURN.

• Press any button to light up the display.

• Press and hold the OK Button to enter the main menu .

• Navigate the menu by pressing OK or RETURN to move between the menu options .

• To enter a menu, press and hold OK .

• To return to the previous menu, Press and hold RETURN.

When your meter is in Smart PAY AS YOU GO mode, there will be an additional menu labelled Prepay Menu. In here you'll find options to:

• Top up pay as you go credit.

• View and activate emergency credit.

• View pay as you go debts.

• View pay as you go history.

When your meter has self-disconnected because it has run out of credit, you'll see the message NO CREDIT, MINTP followed by an amount. This is the minimum top up you need to make to get your supply back on.

1. You'll first need to make sure you have topped up by the minimum top up amount.

2. You should then see the message ARMED HOLD OK.

3. Press and hold the OK Button until you see the message ENABLED.

4. Your supply should now be reconnected.

If your payment hasn’t reached your meter, you can easily top up using the 20 digit top up code (sometimes referred to as a UTRN) that we'll send to you with your payment confirmation. If you have made a payment in store, you'll find this code on your receipt.

1. Navigate to the PREPAY menu then press and hold OK.

2. Navigate to the TOP UP Menu, then press and hold OK.

3. You can now enter your UTRN code using the OK and RETURN buttons.

   1. Press OK to increase the number or RETURN to lower the number.

   2. Once you have the right number selected, press and hold OK to lock it in and move to the next. If you make a mistake press and hold the RETURN button to go back and change it.

   3. Repeat these steps until you've entered the full 20 digit code.

4. On the last digit, press and hold the OK Button to confirm your UTRN.

5. You'll see a message saying PLEASE WAIT (up to 10 seconds), then UTRN VALIDATED.

If you see the message UTRN NOT VALIDATED after the PLEASE WAIT message, please try entering your code again, ensuring all digits are entered correctly.

1. Press any button to light up your display.

2. If you have more than £2.00 credit, the the screen will now cycle between:

   1. IMPRT ###### kWh - Total units of energy used.

   2. EXPRT ##### kWh - Total units of energy exported. Only relevant if you have solar panels.

   3. BALNC ##.## £ - Your meter credit

3. If you have less than £2.00 credit, you may also see:

   1. EMGCY CREDIT, HOLD RETURN - shown only if you can activate emergency credit.

   2. NO CREDIT, MINTP - shown only if you have used all your credit and emergency credit.

1. Navigate to the PREPAY menu, then press and hold OK.

2. Navigate to the DEBTS menu, then press and hold OK.

3. Press the OK button to cycle through the following:

   1. DEBTS TOTAL - Total debt outstanding on the meter.

   2. DEBTS TO CLEAR - This is the minimum top up amount you need to pay if your meter has self disconnected.

   3. DEBTS TIMED - Debt amount you've agreed to pay back over a period of time.

   4. DEBTS PAYMENT - Not used by E.ON Next.

   5. DEBTS AC:DEBT - This is for things like standing charges when you're in emergency credit.

4. Press and hold OK to view the information and RETURN to go back to the menu.

Emergency Credit becomes available when your balance drops below £2.00.

1. The message EMGCY CREDIT, HOLD RETURN will be displayed when emergency credit becomes available.

2. Press and hold the RETURN button.

If you have used all your emergency credit, the message NO CREDIT, MINTP followed by an amount will be shown. This is the minimum top up you need to make to get your supply back on.

You'll need to top up again before it reaches £0.00 to prevent your meter self disconnecting.

The meter has two buttons. One labelled OK and the other labelled RETURN.

• Press any button to light up the display.

• Press and hold the OK Button to enter the main menu .

• Navigate the menu by pressing OK or RETURN to move between the menu options .

• To enter a menu, press and hold OK .

• To return to the previous menu, Press and hold RETURN.

When your meter is in Smart PAY AS YOU GO mode, there will be an additional menu labelled Prepay Menu. In here you'll find options to:

• Top up pay as you go credit.

• View and activate emergency credit.

• View pay as you go debts.

• View pay as you go history.

When your meter has self-disconnected because it has run out of credit, you'll see the message NO CREDIT, MINTP followed by an amount. This is the minimum top up you need to make to get your supply back on.

1. You'll first need to make sure you have topped up by the minimum top up amount.

2. You should then see the message ARMED HOLD OK.

3. Press and hold the OK Button until you see the message ENABLED.

4. Your supply should now be reconnected.

If your payment hasn’t reached your meter, you can easily top up using the 20 digit top up code (sometimes referred to as a UTRN) that we'll send to you with your payment confirmation. If you have made a payment in store, you'll find this code on your receipt.

1. Navigate to the PREPAY menu then press and hold OK.

2. Navigate to the TOP UP Menu, then press and hold OK.

3. You can now enter your UTRN code using the OK and RETURN buttons.

   1. Press OK to increase the number or RETURN to lower the number.

   2. Once you have the right number selected, press and hold OK to lock it in and move to the next. If you make a mistake press and hold the RETURN button to go back and change it.

   3. Repeat these steps until you've entered the full 20 digit code.

4. On the last digit, press and hold the OK Button to confirm your UTRN.

5. You'll see a message saying PLEASE WAIT (up to 10 seconds), then UTRN VALIDATED.

If you see the message UTRN NOT VALIDATED after the PLEASE WAIT message, please try entering your code again, ensuring all digits are entered correctly.

1. Press any button to light up your display.

2. If you have more than £2.00 credit, the the screen will now cycle between:

   1. IMPRT ###### kWh - Total units of energy used.

   2. EXPRT ##### kWh - Total units of energy exported. Only relevant if you have solar panels.

   3. BALNC ##.## £ - Your meter credit

3. If you have less than £2.00 credit, you may also see:

   1. EMGCY CREDIT, HOLD RETURN - shown only if you can activate emergency credit.

   2. NO CREDIT, MINTP - shown only if you have used all your credit and emergency credit.

1. Navigate to the PREPAY menu, then press and hold OK.

2. Navigate to the DEBTS menu, then press and hold OK.

3. Press the OK button to cycle through the following:

   1. DEBTS TOTAL - Total debt outstanding on the meter.

   2. DEBTS TO CLEAR - This is the minimum top up amount you need to pay if your meter has self disconnected.

   3. DEBTS TIMED - Debt amount you've agreed to pay back over a period of time.

   4. DEBTS PAYMENT - Not used by E.ON Next.

   5. DEBTS AC:DEBT - This is for things like standing charges when you're in emergency credit.

4. Press and hold OK to view the information and RETURN to go back to the menu.

Emergency credit becomes available when your balance drops below £2.00.

1. The message PRESS RETURN FOR EMERGENCY CREDIT will be displayed when emergency credit becomes available.

2. Press and hold the RETURN button. If your supply has self disconnected and you'll need to re-activate the supply.

3. You'll see a SUPPLY ARMED message

4. Ensure all gas appliances are switched off.

5. Press and hold OK to re-activate your supply.

If you see the message CAUTION SWITCH OFF APPLIANCES, please repeat from step 4. The meter has a safety mechanism to prevent the gas supply reconnecting if it detects gas flowing straight away.

You'll need to top up again before it reaches £0.00 to prevent your meter self disconnecting.

The meter has two buttons. One labelled OK and the other labelled RETURN.

1. Press any button to light up the display.

2. Press and hold the OK Button to enter the main menu .

3. Navigate the menu by pressing OK or RETURN to move between the menu options .

4. To enter a menu, press and hold OK .

5. To return to the previous menu, Press and hold RETURN.

When your meter is in Smart PAY AS YOU GO mode, there will be an additional menu labelled Prepay Menu. In here you'll find options to:

• Top up pay as you go credit.

• View and activate emergency credit.

• View pay as you go debts.

• View pay as you go history.

When your meter has self disconnected because it has run out of credit, you'll need to either top up again, or activate your emergency credit. Once your meter is back in credit, you'll need to re-activate the supply.

It's really important you make sure all your gas appliances are switched off before trying to reconnect your meter.

1. You'll see a SUPPLY ARMED message.

2. Ensure all gas appliances are switched off.

3. Press and hold OK to re-activate your supply.

If you see the message CAUTION SWITCH OFF APPLIANCES, please repeat from step 2. The meter has a safety mechanism to prevent the gas supply reconnecting if it detects gas flowing straight away.

If your payment hasn’t reached your meter, you can easily top up using the 20 digit top up code (sometimes referred to as a UTRN) that we'll send to you with your payment confirmation. If you have made a payment in store, you'll find this code on your receipt.

1. Navigate to the PREPAY menu then press and hold OK.

2. Navigate to the TOP UP Menu, then press and hold OK.

3. You can now enter your UTRN code using the OK and RETURN buttons.

   1. Press OK to increase the number or RETURN to lower the number.

   2. Once you have the right number selected, press and hold OK to lock it in and move to the next. If you make a mistake press and hold the RETURN button to go back and change it.

   3. Repeat these steps until you've entered the full 20 digit code.

4. On the last digit, press and hold the OK Button to confirm your UTRN.

5. You'll see a message saying PLEASE WAIT (up to 10 seconds), then UTRN VALIDATED.

If you see the message UTRN NOT VALIDATED after the PLEASE WAIT message, please try entering your code again, ensuring all digits are entered correctly.

1. Press any button to light up your display.

2. The screen will cycle between PAYG balance and consumption.

1. Navigate to the PREPAY menu, then press and hold OK.

2. Navigate to the DEBTS menu, then press and hold OK.

3. Press the OK button to cycle through the following:

   1. DEBTS TOTAL - Total debt outstanding on the meter.

   2. DEBTS TO CLEAR - This is the minimum top up amount you need to pay if your meter has self disconnected.

   3. DEBTS TIMED - Debt amount you've agreed to pay back over a period of time.

   4. DEBTS PAYMENT - Not used by E.ON Next.

   5. DEBTS AC:DEBT - This is for things like standing charges when you're in emergency credit.

4. Press and hold OK to view the information and RETURN to go back to the menu.

1. From the PREPAYMENT menu:

2. Press B repeatedly to navigate to DEBT, then press C.

3. Press B to navigate through the different debt screens.

   1. DEBT 1 - This is the total amount of debt on the account.

   2. DEBT 4 - This is the amount of debt to be paid at present. This is an accumulation of any emergency credit used, debt repayment amounts and energy consumed during friendly hours.

4. Press C to return to the main screen.

The meter has three buttons. One labelled A, another labelled B and one labelled C.

Your meter also has a dedicated prepayment menu. This is where you'll find most of your options:

1. Press B repeatedly to navigate to the PREPAYMENT menu, then press C.

2. Navigate through the menu options using B, pressing C to enter.

TOPUP LOGS: This will display details of the last five top ups made.

NEW PAYMENT: This is where you can enter a payment/ UTRN manually.

DEBT: This will provide a view of your debt position.

EMERG. CREDIT: This is where you can activate emergency credit.

When your meter has self disconnected because it has run out of credit, you'll need to either top up again, or activate your emergency credit. Once your meter is back in credit, you'll need to re-activate the supply.

It's really important you make sure all your gas appliances are switched off before trying to reconnect your meter.

1. Push any button on your meter to reconnect.

2. The meter will start running safety checks. You'll see a message TURN OFF APPLIANCES, followed by SAFE OPEN SEQUENCE .

3. When the safety check is complete, Your meter should reconnect .

4. Once your meter has successfully reconnected, you'll return to either the emergency credit screen or or the meter balance screen.

If you see an error message, please check all your gas appliances are switched off and try again.

If your payment hasn’t reached your meter, you can easily top up using the 20 digit top up code (sometimes referred to as a UTRN) that we'll send to you with your payment confirmation. If you have made a payment in store, you'll find this code on your receipt.

From the PREPAYMENT menu:

1. Press B repeatedly to navigate to NEW PAYMENT, then press C .

2. Enter your 20 Digit UTRN using the A, B and C buttons .

   1. The A button is used to select a number between 0-9 .

   2. The B button moves to the next digit .

   3. Repeat the steps until you've entered the full 20 digit code .

3. On the last digit, press C to submit your UTRN .

4. If the UTRN is accepted it will show TOP UP ACCEPTED on the meter and the balance will increase.

If you see the message INVALID TOPUP, try entering your code again, ensuring all digits are entered correctly.

Press A to view your meter balance.

From the PREPAYMENT menu:

1. Press B repeatedly to navigate to DEBT, then press C.

2. Press B to navigate through the different debt screens.

   1. DEBT 1 - This is the total amount of debt on the account.

   2. DEBT 4 - This is the amount of debt to be paid at present. This is an accumulation of any emergency credit used, debt repayment amounts and energy consumed during friendly hours.

3. Press C to return to the main screen.

Your meter comes with emergency credit. Once your balance drops below £2.00, EC will be displayed in the top right hand corner and you'll be able to activate emergency credit.

1. Press B to get the meter to prompt you to activate emergency credit.

2. You'll be asked if you want to Accept EC? Yes/No. Press A for Yes or B for No.

If you choose No, or you don't get prompted, you can find the option manually in the menu:

1. Press B to light up the display screen.

2. Press A to bring up the meter menu.

3. Press B until PREPAYMENT is displayed. Then press A to select.

4. Press B until FINANCIALS is displayed. Then press A to select.

5. You'll be asked if you want to Accept EC? Yes/No. Press A for Yes or B for No.

You'll need to top up again before it reaches £0.00 to prevent your meter self disconnecting.

Your meter has two buttons. The top button (A) and the bottom button (B).

1. Press B to light up the display screen.

2. Press A to bring up the meter menu.

3. Each time you press B, you will move through the menu options.

4. Once you've reached the menu option you need, press A.

5. To go back to the main menu, press B until the BACK option is displayed.

6. Press A to select.

When your meter has self disconnected because it has run out of credit, you'll need to either top up again, or activate your emergency credit. Once your meter is back in credit, you'll need to re-activate the supply:

1. Press B to light up the display screen.

2. Press A to bring up the meter menu.

3. Press B until SUPPLY is displayed. Then press A.

4. SUPPLY STATE ARMED will be displayed.

5. Hold both A and B until meter makes a clicking noise.

6. SUPPLY STATE ENABLED will be displayed and your supply will now be active.

If your payment hasn’t reached your meter, you can easily top up using the 20 digit top up code (sometimes referred to as a UTRN) that we'll send to you with your payment confirmation. If you have made a payment in store, you'll find this code on your receipt.

1. Press B to light up the display screen.

2. Press A to bring up the meter menu.

3. Press B until PREPAYMENT is displayed. Then press A.

4. ENTER UTRN will be shown. Press A.

5. You can now enter your UTRN code using the the A and B buttons.

   1. Press B to increase the number. Then Press A to lock it in.

   2. Press A again to move to the next.

   3. Repeat the steps until you've entered the full 20 digit code.

6. Once you've entered all 20 digits correctly, press and hold A.

7. If the UTRN is valid you will see a Top-Up accepted message.

If you've made a mistake or the wrong UTRN has been entered, an error message is shown.

The screen will go back to ENTER UTRN. Repeat process from step 4 and enter the correct UTRN.

1. Press B to light up the display screen.

2. If the meter's in credit, the balance shown will be a positive value.

3. If the meter's in emergency credit the balance shown will be a negative value and *EC* will be displayed next to the meter balance.

1. Press B to light up the display screen.

2. Press A to bring up the meter menu.

3. Press B until PREPAYMENT is displayed. Then press A

4. Press B until DEBTS is displayed. Then press A.

5. Press B to move through the debt settings below. Press A at any time to return to the main menu.

Debt To Clear - The amount to be paid to re-enable your supply if disconnected.

Debt - The debt value on the meter.

Time D1 Val - The Total Debt on rate 1.

Time D1 RR - This is the debt recovery rate on rate 1.

Time D2 Val - The Total debt value on rate 2.

Time D2 RR - This is the debt recovery rate on rate 2.

Prep D Val - The Total value of both debts on rate 1 and rate 2.

Prep D RR - The percentage of each top up designated to debt recovery.

Prep D Cap - This is minimum debt recovery rate set by E.ON Next.

Your meter comes with emergency credit. Once your balance drops below £2.00, EC will be displayed in the top right hand corner and you'll be able to activate emergency credit.

1. Press B to get the meter to prompt you to activate emergency credit.

2. You'll be asked if you want to Accept EC? Yes/No. Press A for Yes or B for No.

If you choose No, or you don't get prompted, you can find the option manually in the menu:

1. Press B to light up the display screen.

2. Press A to bring up the meter menu.

3. Press B until PREPAYMENT is displayed. Then press A to select.

4. Press B until FINANCIALS is displayed. Then press A to select.

5. You'll be asked if you want to Accept EC? Yes/No. Press A for Yes or B for No.

You'll need to top up again before it reaches £0.00 to prevent your meter self disconnecting.

Your meter has two buttons. The top button (A) and the bottom button (B).

1. Press B to light up the display screen.

2. Press A to bring up the meter menu.

3. Each time you press B, you will move through the menu options.

4. Once you've reached the menu option you need, press A.

5. To go back to the main menu, press B until the BACK option is displayed.

6. Press A to select.

When your meter has self disconnected because it has run out of credit, you'll need to either top up again, or activate your emergency credit. Once your meter is back in credit, you'll need to re-activate the supply:

1. Press B to light up the display screen.

2. Press A to bring up the meter menu.

3. Press B until SUPPLY is displayed. Then press A.

4. SUPPLY STATE ARMED will be displayed.

5. Hold both A and B until meter makes a clicking noise.

6. SUPPLY STATE ENABLED will be displayed and your supply will now be active.

If your payment hasn’t reached your meter, you can easily top up using the 20 digit top up code (sometimes referred to as a UTRN) that we'll send to you with your payment confirmation. If you have made a payment in store, you'll find this code on your receipt.

1. Press B to light up the display screen.

2. Press A to bring up the meter menu.

3. Press B until PREPAYMENT is displayed. Then press A.

4. ENTER UTRN will be shown. Press A.

5. You can now enter your UTRN code using the the A and B buttons.

   1. Press B to increase the number. Then Press A to lock it in.

   2. Press A again to move to the next.

   3. Repeat the steps until you've entered the full 20 digit code.

6. Once you've entered all 20 digits correctly, press and hold A.

7. If the UTRN is valid you will see a Top-Up accepted message.

If you've made a mistake or the wrong UTRN has been entered, an error message is shown.

The screen will go back to ENTER UTRN. Repeat process from step 4 and enter the correct UTRN.

1. Press B to light up the display screen.

2. If the meter's in credit, the balance shown will be a positive value.

3. If the meter's in emergency credit the balance shown will be a negative value and *EC* will be displayed next to the meter balance.

1. Press B to light up the display screen.

2. Press A to bring up the meter menu.

3. Press B until PREPAYMENT is displayed. Then press A

4. Press B until DEBTS is displayed. Then press A.

5. Press B to move through the debt settings below. Press A at any time to return to the main menu.

Debt To Clear - The amount to be paid to re-enable your supply if disconnected.

Debt - The debt value on the meter.

Time D1 Val - The Total Debt on rate 1.

Time D1 RR - This is the debt recovery rate on rate 1.

Time D2 Val - The Total debt value on rate 2.

Time D2 RR - This is the debt recovery rate on rate 2.

Prep D Val - The Total value of both debts on rate 1 and rate 2.

Prep D RR - The percentage of each top up designated to debt recovery.

Prep D Cap - This is minimum debt recovery rate set by E.ON Next.

Emergency credit becomes available when your balance drops below £2.00.

1. You should see a message EMERG CREDIT AVAIL below your balance.

2. Press SELECT to active the emergency credit.

You'll need to top up again before it reaches £0.00 to prevent your meter self disconnecting.

The meter has 3 buttons. LEFT, SELECT and RIGHT.

1. Press any button to light up the screen.

2. Use LEFT or RIGHT to navigate through the menu.

3. Press SELECT to enter a menu.

4. Press and hold SELECT to exit a menu and go back to the previous screen.

When your meter has self disconnected because it has run out of credit, you'll need to either top up again, or activate your emergency credit. Once your meter is back in credit, you'll need to re-activate the supply.

It's really important you make sure all your gas appliances are switched off before trying to reconnect your meter.

1. Press SELECT to start the reconnection process.

2. The meter will start running safety checks. You'll see a message CHECK IF APPLIANCES OFF.

3. Check all your gas appliances are switched off, then press and hold SELECT.

4. You'll see a message PLEASE WAIT. The meter will then start a countdown to reconnect.

5. When the countdown is complete, you see a message GAS FLOW CHECK SUCCESSFUL.

6. Your meter should now be reconnected.

If you see an error message, please check all your gas appliances are switched off and try again.

If your payment hasn’t reached your meter, you can easily top up using the 20 digit top up code (sometimes referred to as a UTRN) that we'll send to you with your payment confirmation. If you have made a payment in store, you'll find this code on your receipt.

1. Using the LEFT or RIGHT buttons, navigate to the METER TOP UP menu, then press SELECT.

2. Using the LEFT or RIGHT buttons, navigate to the UTRN ENTRY screen, then press SELECT.

3. Enter your 20 Digit UTRN.

   1. The LEFT and RIGHT buttons are used to select a number between 0-9.

   2. The SELECT button moves to the next digit.

   3. Repeat the steps until you've entered the full 20 digit code.

4. On the last digit, press and hold SELECT to submit your UTRN.

5. If the UTRN is accepted it will show UTRN OK and the balance will increase.

6. Press and hold SELECT to return to the main screen.

If you see the message TOP-UP INVALID, press SELECT and then try entering your code again, ensuring all digits are entered correctly.

1. Using the LEFT or RIGHT button, navigate to SUPPLIER INFORMATION .

2. Press SELECT and you'll see your meter balance.

1. Using the LEFT or RIGHT button, navigate to DEBT INFORMATION, then press SELECT .

2. Navigate through the information using the LEFT or RIGHT buttons .

   1. DEBTS TO CLEAR - Total debt outstanding on the meter .

   2. DEBTS ACCUMULATED - This is for things like standing charges when you're in emergency credit .

   3. DEBTS TIME BASED - Debt amount you've agreed to pay back over a period of time .

   4. DEBTS DRR - The rate you are paying back your debt amount .

3. Press and hold SELECT to return to the main screen.

Emergency credit becomes available when your balance drops below £2.00.

1. You should see a message EMERG CREDIT AVAIL below your balance.

2. Press SELECT to active the emergency credit.

You'll need to top up again before it reaches £0.00 to prevent your meter self disconnecting.

The meter has 3 buttons. LEFT, SELECT and RIGHT.

1. Press any button to light up the screen.

2. Use LEFT or RIGHT to navigate through the menu.

3. Press SELECT to enter a menu.

4. Press and hold SELECT to exit a menu and go back to the previous screen.

When your meter has self disconnected because it has run out of credit, you'll need to either top up again, or activate your emergency credit. Once your meter is back in credit, you'll need to re-activate the supply.

It's really important you make sure all your gas appliances are switched off before trying to reconnect your meter.

1. Press SELECT to start the reconnection process.

2. The meter will start running safety checks. You'll see a message CHECK IF APPLIANCES OFF.

3. Check all your gas appliances are switched off, then press and hold SELECT.

4. You'll see a message PLEASE WAIT. The meter will then start a countdown to reconnect.

5. When the countdown is complete, you see a message GAS FLOW CHECK SUCCESSFUL.

6. Your meter should now be reconnected.

If you see an error message, please check all your gas appliances are switched off and try again.

If your payment hasn’t reached your meter, you can easily top up using the 20 digit top up code (sometimes referred to as a UTRN) that we'll send to you with your payment confirmation. If you have made a payment in store, you'll find this code on your receipt.

1. Using the LEFT or RIGHT buttons, navigate to the METER TOP UP menu, then press SELECT.

2. Using the LEFT or RIGHT buttons, navigate to the UTRN ENTRY screen, then press SELECT.

3. Enter your 20 Digit UTRN.

   1. The LEFT and RIGHT buttons are used to select a number between 0-9.

   2. The SELECT button moves to the next digit.

   3. Repeat the steps until you've entered the full 20 digit code.

4. On the last digit, press and hold SELECT to submit your UTRN.

5. If the UTRN is accepted it will show UTRN OK and the balance will increase.

6. Press and hold SELECT to return to the main screen.

If you see the message TOP-UP INVALID, press SELECT and then try entering your code again, ensuring all digits are entered correctly.

1. Using the LEFT or RIGHT button, navigate to SUPPLIER INFORMATION .

2. Press SELECT and you'll see your meter balance.

1. Using the LEFT or RIGHT button, navigate to DEBT INFORMATION, then press SELECT .

2. Navigate through the information using the LEFT or RIGHT buttons .

   1. DEBTS TO CLEAR - Total debt outstanding on the meter .

   2. DEBTS ACCUMULATED - This is for things like standing charges when you're in emergency credit .

   3. DEBTS TIME BASED - Debt amount you've agreed to pay back over a period of time .

   4. DEBTS DRR - The rate you are paying back your debt amount .

3. Press and hold SELECT to return to the main screen.

Emergency credit becomes available when your balance drops below £2.00.

1. Your meter will show the message EMERGENCY CREDIT SELECT?

2. To activate, press the orange SELECT button.

3. You'll now see EMERGENCY CREDIT at the bottom right of the screen.

You'll need to top up again before it reaches £0.00 to prevent your meter self disconnecting.

The meter has three Buttons. One labelled SCROLL UP, one labelled SCROLL DOWN and an orange SELECT button.

All of the functions within your meter can be found via the menu.

1. Press SELECT to light up the display.

2. Press UP to scroll up through the menu.

3. Press DOWN to scroll down through the menu.

4. Press SELECT to select a menu option.

When your meter has self disconnected because it has run out of credit, you'll need to either top up again, or activate your emergency credit. Once your meter is back in credit, you'll need to re-activate the supply:

1. Press SELECT to light up the display .

2. The screen will show a message SUPPLY RECONNECT. CONFIRM?

3. Press SELECT to re-activate the supply. You should hear a clicking sound as the meter re-activates.

4. Your supply should now be re-activated.

If your payment hasn’t reached your meter, you can easily top up using the 20 digit top up code (sometimes referred to as a UTRN) that we'll send to you with your payment confirmation. If you have made a payment in store, you'll find this code on your receipt.

1. Press DOWN to navigate to COMMAND MENU, then press SELECT .

2. Press DOWN to navigate to TOKEN ENTRY, then press SELECT .

3. You should now see ENTER TOKEN on the screen. Press SELECT .

4. Enter your 20 Digit UTRN using the UP and DOWN buttons .

   1. Use UP or DOWN to select a number between 0-9 .

   2. The SELECT button moves to the next digit .

   3. Repeat the steps until you've entered the full 20 digit code .

5. On the last digit, press SELECT to submit your UTRN.

6. If the UTRN is accepted it you will see the message TOKEN ACCEPTED and the balance will increase.

If you see TOKEN NOT ACCEPTED or TOKEN INVALID try entering your code again, ensuring all digits are entered correctly.

1. Press DOWN to navigate to ACCOUNT INFO, then press SELECT .

2. Press DOWN to navigate to METER BALANCE, then press SELECT.

1. Press DOWN to navigate to ACCOUNT INFO, then press SELECT,

2. Press DOWN to navigate through the options, press SELECT to VIEW an item,

   1. ACCUMULATED DEBT - This is the amount of debt to be paid at present. This is an accumulation of any emergency credit used, debt repayment amounts and energy consumed during friendly hours.

   2. TIME DEBT 1 RATE - This is the rate at which you are paying debt back.

   3. TIME DEBT 1 OWED - The debt amount owed.

   4. EMC TO CLEAR - Any emergency credit which will be cleared when you next top up.

3. Press DOWN to navigate to EXIT, then press SELECT to return to the main menu.

There will be other debt menus, but these are not used by E.ON Next.

Emergency credit becomes available when your balance drops below £2.00.

When emergency credit is available, long press K1 (up arrow) to activate the emergency credit

You'll need to top up again before it reaches £0.00 to prevent your meter self disconnecting.

The meter has two buttons. The up arrow is K1. the down arrow is K2.

1. Navigate the menu by pressing K1, then use K2 to move to the next option or K1 to move to the previous option.

2. To enter a menu, press and hold K1 .

3. To return to the previous menu, highlight RETURN then press and hold K1.

When your meter has self disconnected because it has run out of credit, you'll need to either top up again, or activate your emergency credit. Once your meter is back in credit, you'll need to re-activate the supply:

1. Make make sure you have topped up by the minimum top up amount.

2. You'll see the message DISCONNECTED, PRESS ANY BUTTON TO RECONNECT .

3. Press any button to reconnect.

4. You may see a message asking PLEASE CONFIRM IT IS SAFE BEFORE CLOSING THE SWITCH YES/NO. If you see this, press and hold K2 to reconnect the supply.

If your payment hasn’t reached your meter, you can easily top up using the 20 digit top up code (sometimes referred to as a UTRN) that we'll send to you with your payment confirmation. If you have made a payment in store, you'll find this code on your receipt.

1. Using K2 (down arrow) to navigate the menu.

2. Select “Top-up” and long press K1 to enter into the “UTRN Input” interface.

3. You can now enter your UTRN code using the the K1 and K2 buttons .

   1. Press K1 to increase the number .

   2. Press K2 to move to the next .

   3. Repeat the steps until you've entered the full 20 digit code .

4. Once you've entered all 20 digits correctly, press and hold K2 .

5. Press and Hold K1 Return back to the upper display menu.

If you've made a mistake or the wrong UTRN has been entered, an error message is shown. Please try entering your code again, ensuring all digits are entered correctly.

When you first activate the display on your meter, it should cycle between Time, Date, Meter Balance and Load Limit Status.

1. To view meter balance via the menu press K1.

2. Select PERSONAL DATA and long press K1. This will show you the meter Payment Mode.

3. Press K2 to move to the next item, which is your meter balance.

When you first activate the display on your meter, it should cycle between Time, Date, Meter Balance and Load Limit Status.

1. To view meter debt balance via the menu press K1.

2. Select "Personal Data" and long press K1. This will show you the meter Payment Mode.

3. Press K2 to move to the 6th item, which is your meter debt balance. You can also see your recovery rate by pressing K2 once more.

Payment Mode - Indicates the payment mode of the meter.

Meter Balance - The value of the meter balance.

Current Price - Current price in use.

Standing Charge - Current standing charge.

ECR balance - Emergency credit balance.

TB debt 1 - Time based debt 1.

TB debt 1 rate - Time based debt 1 recovery rate.

TB debt 2 - Time based debt 2.

TB debt 2 rate - Time based debt 2 recovery rate.

PB debt - Payment based debt.

Acc debt - Accumulated debt value.

Debt to Clear - Debt to clear value.

MPAN - Your supply number.

CIN - Customer identification number.

Suspend Disablement - Whether the disable supply function is being suspended in the NDC period.

Below Low Credit THR - Whether the meter wallet is below the low credit threshold.

Emergency credit becomes available when your balance drops below £2.00.

When emergency credit is available, long press K1 (up arrow) to activate the emergency credit

You'll need to top up again before it reaches £0.00 to prevent your meter self disconnecting.

The meter has two buttons. The up arrow is K1. the down arrow is K2.

1. Navigate the menu by pressing K1, then use K2 to move to the next option or K1 to move to the previous option.

2. To enter a menu, press and hold K1 .

3. To return to the previous menu, highlight RETURN then press and hold K1.

When your meter has self disconnected because it has run out of credit, you'll need to either top up again, or activate your emergency credit. Once your meter is back in credit, you'll need to re-activate the supply:

1. Make make sure you have topped up by the minimum top up amount.

2. You'll see the message DISCONNECTED, PRESS ANY BUTTON TO RECONNECT .

3. Press any button to reconnect.

4. You may see a message asking PLEASE CONFIRM IT IS SAFE BEFORE CLOSING THE SWITCH YES/NO. If you see this, press and hold K2 to reconnect the supply.

If your payment hasn’t reached your meter, you can easily top up using the 20 digit top up code (sometimes referred to as a UTRN) that we'll send to you with your payment confirmation. If you have made a payment in store, you'll find this code on your receipt.

1. Using K2 (down arrow) to navigate the menu.

2. Select “Top-up” and long press K1 to enter into the “UTRN Input” interface.

3. You can now enter your UTRN code using the the K1 and K2 buttons .

   1. Press K1 to increase the number .

   2. Press K2 to move to the next .

   3. Repeat the steps until you've entered the full 20 digit code .

4. Once you've entered all 20 digits correctly, press and hold K2 .

5. Press and Hold K1 Return back to the upper display menu.

If you've made a mistake or the wrong UTRN has been entered, an error message is shown. Please try entering your code again, ensuring all digits are entered correctly.

When you first activate the display on your meter, it should cycle between Time, Date, Meter Balance and Load Limit Status.

1. To view meter balance via the menu press K1.

2. Select PERSONAL DATA and long press K1. This will show you the meter Payment Mode.

3. Press K2 to move to the next item, which is your meter balance.

When you first activate the display on your meter, it should cycle between Time, Date, Meter Balance and Load Limit Status.

1. To view meter debt balance via the menu press K1.

2. Select "Personal Data" and long press K1. This will show you the meter Payment Mode.

3. Press K2 to move to the 6th item, which is your meter debt balance. You can also see your recovery rate by pressing K2 once more.

Payment Mode - Indicates the payment mode of the meter.

Meter Balance - The value of the meter balance.

Current Price - Current price in use.

Standing Charge - Current standing charge.

ECR balance - Emergency credit balance.

TB debt 1 - Time based debt 1.

TB debt 1 rate - Time based debt 1 recovery rate.

TB debt 2 - Time based debt 2.

TB debt 2 rate - Time based debt 2 recovery rate.

PB debt - Payment based debt.

Acc debt - Accumulated debt value.

Debt to Clear - Debt to clear value.

MPAN - Your supply number.

CIN - Customer identification number.

Suspend Disablement - Whether the disable supply function is being suspended in the NDC period.

Below Low Credit THR - Whether the meter wallet is below the low credit threshold.

Emergency credit becomes available when your balance drops below £2.00.

1. Press any key to light up the display.

2. When your display first lights up, It should display the meter reading. Press A.

3. Your meter should now do a display check. All sections of the display are activated. Press A .

4. You should now be in the prepayment menu.

From the prepayment menu:

1. When emergency credit is available press A.

2. Press B to activate emergency credit .

You'll need to top up again before it reaches £0.00 to prevent your meter self disconnecting.

The meter has two buttons. One labelled A and the other labelled B.

1. Press any key to light up the display.

2. When your display first lights up, It should display the meter reading. Press A.

3. Your meter should now do a display check. All sections of the display are activated. Press A.

4. You should now be in the prepayment menu.

5. If you have a PIN set on your meter, you'll need to enter that first before it will take you to the prepayment menu.

6. The pin is entered using the A and B buttons.

   1. The A button is used to select a number between 0-9.

   2. The B button moves to the next digit.

7. Hold B to submit when you have entered the last digit.

When your meter has self disconnected because it has run out of credit, you'll need to either top up again, or activate your emergency credit. Once your meter is back in credit, you'll need to re-activate the supply:

1. Press any key to light up the display.

2. When your display first lights up, It should display the meter reading. Press A.

3. Your meter should now do a display check. All sections of the display are activated. Press A.

4. You should now be in the prepayment menu.

From the prepayment menu

1. The screen will show ‘PRESS B FOR ELECTRICITY’.

2. Press the B button.

3. The screen will show ‘EN SUPPLY, A=NO, B=YES’.

4. Press the B button.

5. The screen will show ‘SUPPLY ENABLED’, which means that the supply should now be reconnected.

If your payment hasn’t reached your meter, you can easily top up using the 20 digit top up code (sometimes referred to as a UTRN) that we'll send to you with your payment confirmation. If you have made a payment in store, you'll find this code on your receipt.

1. Press any key to light up the display.

2. When your display first lights up, It should display the meter reading. Press A.

3. Your meter should now do a display check. All sections of the display are activated. Press A .

4. You should now be in the prepayment menu.

From the prepayment menu.

1. Press A to access the Add Credit menu.

2. Press B to start the UTRN entry process.

3. Enter your 20 Digit UTRN using the A and B buttons .

   1. The A button is used to select a number between 0-9 .

   2. The B button moves to the next digit.

   3. Repeat the steps a. & b. until you've entered the full 20 digit code .

4. On the last digit, press and hold B to submit your UTRN.

The meter will then validate the UTRN firstly to ensure that the UTRN has been entered correctly, and then secondly will validate that the UTRN has not been entered previously. If the validation checks are passed the value of credit within the UTRN is applied to the meter, and the meter display returns to the prepayment mode status display.

1. Press any key to light up the display.

2. When your display first lights up, It should display the meter reading. Press A.

3. Your meter should now do a display check. All sections of the display are activated. Press A.

4. You should now be in the prepayment menu.

From the prepayment menu :

1. The meter will cycle the display and will show your balance under the heading CREDIT followed by the amount.

1. Press any key to light up the display.

2. When your display first lights up, It should display the meter reading. Press A.

3. Your meter should now do a display check. All sections of the display are activated. Press A.

4. You should now be in the prepayment menu.

From the prepayment menu:

1. The meter will cycle the display and will show your debt balance under the heading OWED followed by the amount.

Emergency credit becomes available when your balance drops below £2.00.

1. You'll see EMCR AVAILABLE displayed below your balance.

2. Press A repeatedly until you see ACCEPT EMCR? then press A .

3. You'll see CONFIRM EMCR? Press B to confirm.

You'll need to top up again before it reaches £0.00 to prevent your meter self disconnecting.

Your meter has two buttons. One labelled A and the other labelled B.

1. Press any button to light up the display.

2. Press A to move to the next item, or to answer No to a prompt.

3. Press B to select a menu option, or to answer Yes to a prompt.

Some menus are accessed by pressing and holding a button. These are called out in the relevant instructions.

When your meter has self disconnected because it has run out of credit, you'll need to either top up again, or activate your emergency credit. Once your meter is back in credit, you'll need to re-activate the supply.

It's really important you make sure all your gas appliances are switched off before trying to reconnect your meter.

1. Press any key to light up the display. You'll see ARM in the top right of the display.

2. You'll see a message, PRESS B FOR GAS. Press B .

   1. If you see RELEASE B, let go of B.

3. You'll be asked to confirm all appliances are off. Press and hold A to re-activate the supply .

   1. If you see RELEASE A, let go of A .

4. You'll see a message PLEASE WAIT OPENING VALVE .

5. ARM will change to ON and your supply will be re-connected.

If you see an error message, please check all your gas appliances are switched off and try again. The “Press B For Gas” display will become available again to restart.

If your payment hasn’t reached your meter, you can easily top up using the 20 digit top up code (sometimes referred to as a UTRN) that we'll send to you with your payment confirmation. If you have made a payment in store, you'll find this code on your receipt.

1. Press A repeatedly until you see the CREDIT ENTRY screen, then press B .

2. VEND CODE should now be displayed.

3. Enter your 20 Digit UTRN using the A and B buttons .

   1. The A button is used to select a number between 0-9 .

   2. The B button moves to the next digit .

   3. Repeat the steps until you've entered the full 20 digit code .

4. On the last digit, press and hold B to submit your UTRN.

5. If the UTRN is accepted it will show ACCEPTED on the meter and the balance will increase .

If you see the message INVALID NUMBER, try entering your code again, ensuring all digits are entered correctly.

1. Press any button to light up the display .

2. Your balance will be shown on the main screen.

   1. A credit balance is indicated by CRED followed by an amount.

   2. A negative balance is indicated by OWED followed by the amount owed.

   3. When in use emergency credit remaining is indicated by EMCR followed by the amount then REM.

You can also find your balance by pressing and holding A, then repeatedly pressing A until you get to 26 METER BALANCE.

1. Press and hold A to enter the rolling displays.

2. Repeatedly press A until you get to:

   1. 08 ACCUM DEBT - This is for things like standing charges when you're in emergency credit .

   2. 12 TOTAL DEBT - Total debt outstanding on the meter .

   3. 14 D1 COLLECTION - The rate you are paying back your debt amount .

   4. 15 D1 REMAINING - Debt amount you've agreed to pay back over a period of time .

Debt screens will not show in this view if there is no debt to pay.

Emergency credit becomes available when your balance drops below £2.00.

1. If your meter display shows EC OFFERED press A .

2. If it doesn’t, press 7 on the keypad then press A.

After you’ve activated emergency credit, we’ll still collect your daily standing charge and any repayment plan debts due.

You'll need to top up again before it reaches £0.00 to prevent your meter self disconnecting.

Your meter has a full number keypad. Below are the keys and a description of what they do.

1. Displays cost of consumption and units consumed on the current day and previous day .

2. Displays cost of consumption in the current week and previous week .

3. Displays cost of consumption in the current month and previous month .

4. Displays historical data comprising monthly units consumed and cost of consumption .

5. Displays debt information .

6. Displays tariff name, standing charge per day, active rate register(s) along with the consumption and cost per unit recorded in each rate register.

7. Displays if emergency credit can be enabled. If it is not available or is already enabled then it displays the current status and balance.

8. Displays friendly credit status and the associated switching date and time.

9. Displays total import and export register values .

0. Performs display check and then displays date, time, load and CO2 data of the current hour and current day, yesterday, last week and last month.

A. Switches the display to UTRN entry mode; serves as backspace key during UTRN entry; enables Emergency Credit when made available; initiates supply reconnection from READY state; used to exit diagnostic mode.

B. Activates auto scroll display from sleep mode; used to scroll back through a display sequence; initiates UTRN authentication process; mutes alarm; used to confirm supply reconnection from READY state.

When your meter has self disconnected because it has run out of credit, you'll need to either top up again, or activate your emergency credit. Once your meter is back in credit, you'll need to re-activate the supply:

1. Press A. The display will light up and the message PRESS A TO CONNECT will appear on the screen .

2. Press A again and the meter will display the message PRESS B TO CONFIRM .

3. Press B and the supply should now be re-activated.

If your payment hasn’t reached your meter, you can easily top up using the 20 digit top up code (sometimes referred to as a UTRN) that we'll send to you with your payment confirmation. If you have made a payment in store, you'll find this code on your receipt.

1. Press A on the keypad. The display should say VEND MODE .

2. Type in the 20 digit top up code using the number keypad .

3. Once you have entered all 20 digits, press B to confirm or wait 20 seconds .

If you make a mistake, press A to start again. If you enter an incorrect code five times in a row, you'll see a KEY LOCKED message and won't be able to try again for 20 seconds.

The meter will auto scroll through a number of items when you activate the screen.

1. The meter will show PAYG .

2. The display will show BALANCE .

3. The amount is then displayed.

1. Pressing 5 will take you into the debt screens.

2. Press 5 again to scroll through the screens.

   1. TIME DEBT 1 - Debt amount you've agreed to pay back over a period of time .

      1. Value - The amount owed .

      2. Per day.

      3. Value - Daily repayment rate.

   2. ACCUM DEBT - This is for things like standing charges when you're in emergency credit .

      1. Value - The amount owed.

Emergency credit becomes available when your balance drops below £2.00.

1. If your meter display shows EC OFFERED press A .

2. If it doesn’t, press 7 on the keypad then press A.

After you’ve activated emergency credit, we’ll still collect your daily standing charge and any repayment plan debts due.

You'll need to top up again before it reaches £0.00 to prevent your meter self disconnecting.

Your meter has a full number keypad. Below are the keys and a description of what they do.

1. Displays cost of consumption and units consumed on the current day and previous day .

2. Displays cost of consumption in the current week and previous week .

3. Displays cost of consumption in the current month and previous month .

4. Displays historical data comprising monthly units consumed and cost of consumption .

5. Displays debt information .

6. Displays tariff name, standing charge per day, active rate register(s) along with the consumption and cost per unit recorded in each rate register.

7. Displays if emergency credit can be enabled. If it is not available or is already enabled then it displays the current status and balance.

8. Displays friendly credit status and the associated switching date and time.

9. Displays total import and export register values .

0. Performs display check and then displays date, time, load and CO2 data of the current hour and current day, yesterday, last week and last month.

A. Switches the display to UTRN entry mode; serves as backspace key during UTRN entry; enables Emergency Credit when made available; initiates supply reconnection from READY state; used to exit diagnostic mode.

B. Activates auto scroll display from sleep mode; used to scroll back through a display sequence; initiates UTRN authentication process; mutes alarm; used to confirm supply reconnection from READY state.

When your meter has self disconnected because it has run out of credit, you'll need to either top up again, or activate your emergency credit. Once your meter is back in credit, you'll need to re-activate the supply:

1. Press A. The display will light up and the message PRESS A TO CONNECT will appear on the screen .

2. Press A again and the meter will display the message PRESS B TO CONFIRM .

3. Press B and the supply should now be re-activated.

If your payment hasn’t reached your meter, you can easily top up using the 20 digit top up code (sometimes referred to as a UTRN) that we'll send to you with your payment confirmation. If you have made a payment in store, you'll find this code on your receipt.

1. Press A on the keypad. The display should say VEND MODE .

2. Type in the 20 digit top up code using the number keypad .

3. Once you have entered all 20 digits, press B to confirm or wait 20 seconds .

If you make a mistake, press A to start again. If you enter an incorrect code five times in a row, you'll see a KEY LOCKED message and won't be able to try again for 20 seconds.

The meter will auto scroll through a number of items when you activate the screen.

1. The meter will show PAYG .

2. The display will show BALANCE .

3. The amount is then displayed.

1. Pressing 5 will take you into the debt screens.

2. Press 5 again to scroll through the screens.

   1. TIME DEBT 1 - Debt amount you've agreed to pay back over a period of time .

      1. Value - The amount owed .

      2. Per day.

      3. Value - Daily repayment rate.

   2. ACCUM DEBT - This is for things like standing charges when you're in emergency credit .

      1. Value - The amount owed.

Emergency credit becomes available when your balance drops below £2.00.

1. If your meter display shows EC OFFERED press A .

2. If it doesn’t, press 7 on the keypad then press A.

You'll need to top up again before it reaches £0.00 to prevent your meter self disconnecting.

Your meter has a full number keypad. Below are the keys and a description of what they do.

1. Displays cost of consumption and units consumed on the current day and previous day .

2. Displays cost of consumption in the current week and previous week .

3. Displays cost of consumption in the current month and previous month .

4. Displays historical data comprising monthly units consumed and cost of consumption .

5. Displays debt information .

6. Displays tariff name, standing charge per day, active rate register(s) along with the consumption and cost per unit recorded in each rate register.

7. Displays if emergency credit can be enabled. If it is not available or is already enabled then it displays the current status and balance.

8. Displays friendly credit status and the associated switching date and time.

9. Displays total import and export register values .

0. Performs display check and then displays date, time, load and CO2 data of the current hour and current day, yesterday, last week and last month.

A. Switches the display to UTRN entry mode; serves as backspace key during UTRN entry; enables Emergency Credit when made available; initiates supply reconnection from READY state; used to exit diagnostic mode.

B. Activates auto scroll display from sleep mode; used to scroll back through a display sequence; initiates UTRN authentication process; mutes alarm; used to confirm supply reconnection from READY state.

When your meter has self disconnected because it has run out of credit, you'll need to either top up again, or activate your emergency credit. Once your meter is back in credit, you'll need to re-activate the supply.

It's really important you make sure all your gas appliances are switched off before trying to reconnect your meter.

1. Press A to light up the display. You'll see a message PRESS A TO CONNECT .

2. Press A and you'll now see a message PRESS B TO CONFIRM .

3. Press B. Your supply should now be reconnected.

If you see an error message, please check all your gas appliances are switched off and try again.

If your payment hasn’t reached your meter, you can easily top up using the 20 digit top up code (sometimes referred to as a UTRN) that we'll send to you with your payment confirmation. If you have made a payment in store, you'll find this code on your receipt.

1. Press A on the keypad. The display should say VEND MODE .

2. Type in the 20 digit top up code using the number keypad .

3. Once you have entered all 20 digits, press B to confirm or wait 20 seconds .

If you make a mistake, press A to start again. If you enter an incorrect code five times in a row, you'll see a KEY LOCKED message and won't be able to try again for 20 seconds.

The meter will auto scroll through a number of items when you activate the screen.

1. The meter will show PAYG .

2. The display will show BALANCE .

3. The amount is then displayed.

1. Pressing 5 will take you into the debt screens.

2. Press 5 again to scroll through the screens.

   1. TIME DEBT 1 - Debt amount you've agreed to pay back over a period of time .

      1. Value - The amount owed .

      2. Per day.

      3. Value - Daily repayment rate.

   2. ACCUM DEBT - This is for things like standing charges when you're in emergency credit .

      1. Value - The amount owed.

Emergency credit becomes available when your balance drops below £2.00.

1. If your meter display shows EC OFFERED press A .

2. If it doesn’t, press 7 on the keypad then press A.

You'll need to top up again before it reaches £0.00 to prevent your meter self disconnecting.

Your meter has a full number keypad. Below are the keys and a description of what they do.

1. Displays cost of consumption and units consumed on the current day and previous day .

2. Displays cost of consumption in the current week and previous week .

3. Displays cost of consumption in the current month and previous month .

4. Displays historical data comprising monthly units consumed and cost of consumption .

5. Displays debt information .

6. Displays tariff name, standing charge per day, active rate register(s) along with the consumption and cost per unit recorded in each rate register.

7. Displays if emergency credit can be enabled. If it is not available or is already enabled then it displays the current status and balance.

8. Displays friendly credit status and the associated switching date and time.

9. Displays total import and export register values .

0. Performs display check and then displays date, time, load and CO2 data of the current hour and current day, yesterday, last week and last month.

A. Switches the display to UTRN entry mode; serves as backspace key during UTRN entry; enables Emergency Credit when made available; initiates supply reconnection from READY state; used to exit diagnostic mode.

B. Activates auto scroll display from sleep mode; used to scroll back through a display sequence; initiates UTRN authentication process; mutes alarm; used to confirm supply reconnection from READY state.

When your meter has self disconnected because it has run out of credit, you'll need to either top up again, or activate your emergency credit. Once your meter is back in credit, you'll need to re-activate the supply.

It's really important you make sure all your gas appliances are switched off before trying to reconnect your meter.

1. Press A to light up the display. You'll see a message PRESS A TO CONNECT .

2. Press A and you'll now see a message PRESS B TO CONFIRM .

3. Press B. Your supply should now be reconnected.

If you see an error message, please check all your gas appliances are switched off and try again.

If your payment hasn’t reached your meter, you can easily top up using the 20 digit top up code (sometimes referred to as a UTRN) that we'll send to you with your payment confirmation. If you have made a payment in store, you'll find this code on your receipt.

1. Press A on the keypad. The display should say VEND MODE .

2. Type in the 20 digit top up code using the number keypad .

3. Once you have entered all 20 digits, press B to confirm or wait 20 seconds .

If you make a mistake, press A to start again. If you enter an incorrect code five times in a row, you'll see a KEY LOCKED message and won't be able to try again for 20 seconds.

The meter will auto scroll through a number of items when you activate the screen.

1. The meter will show PAYG .

2. The display will show BALANCE .

3. The amount is then displayed.

1. Pressing 5 will take you into the debt screens.

2. Press 5 again to scroll through the screens.

   1. TIME DEBT 1 - Debt amount you've agreed to pay back over a period of time .

      1. Value - The amount owed .

      2. Per day.

      3. Value - Daily repayment rate.

   2. ACCUM DEBT - This is for things like standing charges when you're in emergency credit .

      1. Value - The amount owed.